Deposits, Cancellation and Refund Policy
Deposit & Payment
All bookings require 100% payment at the time of booking.
All bookings also require a key deposit, that is fully refundable on returning the keys:
$30 Gate Pass
$20 Cabin Keys
Tariffs quoted are based on the number of persons advised at the time of booking. The tariff will vary if the number of guests change or if there is a tariff increase. The tariff payable is that applicable on the date of arrival.
All booking modifications / cancellations are required to be notified by email.
A $30 cancellation fee will be charged on all cancellations.
Cancellations made with more than 30 days notification are eligible for a full refund less the cancellation fee.
Cancellations made with 15-30 days notification are eligible for a 50% refund of the balance after the cancellation fee is deducted. Alternatively, the entire amount (after the cancellation fee is deducted) can be held in the guest’s account for a maximum of 12 months to enable re-booking at any of the Acclaim Holiday Park locations.
Cancellations made with 1-14 days notification are not eligible for a refund. However, the balance remaining after the cancellation fee is deducted will be held in the guest’s account for a maximum of 12 months to enable the guest to rebook at any of the Acclaim Holiday Park locations. The tariff may vary depending on seasonal rates.
Bookings made via a third party must be cancelled via the same agent e.g., booking.com, expedia.com.
We regret that no refund can be applied to early departures for whatever reason.